The multilingual Community Impact Call Center is an essential resource for California residents, particularly those from disadvantaged and low-income communities, who may face barriers to accessing critical information about statewide programs and resources. The call center serves as a hub and trusted source for providing up-to-date information and connecting California residents, particularly disadvantaged and low-income communities, with resources and services that can improve their lives.

Services

• Inbound hotline services
• Outbound calling campaigns
• Webchat with live agent
• Email and phone surveys
• Case management

Data Highlights

• Since 2020, connected nearly 1 million community members to State benefits or information 
• Nearly 400 remote call center staff members across California
• Maintain exceptional service level standards that are aligned with industry norms, including wait times, handle times, and case resolutions

FoundationCCC provides critical support to ensure that state, federal and philanthropic investments have the greatest impact possible on traditionally underserved communities, and help build a more just and equitable California.

California Community College Student Ambassador Program

The California Community College Student Ambassador Program trains students to serve as advocates both on and off campus, educating peers, faculty, and staff, and their communities about a wide range of programs and resources. 

• 1 million students reached and connected to resources addressing food insecurity, mental health, financial stability, and other basic needs

FoundationCCC partners with State agencies to support the equitable and efficient administration of benefits to specific populations, including payment disbursement and high-touch support, or case management.

The Payment Distribution team consists of a manager, accountants, coordinators, and accounts payable specialists who assist with large quantities of payment distributions to state agencies. All are highly capable professionals able to handle contracts with budgets of $1 billion+ and data management of 27,000+ providers.

Services

• Data collection/management/secure storage
• Payment distribution options (Check or ACH)
• 20,000 check/ACH payments per month
• $13 million+ payment runs
• Average payment process time 3-5 business days
• Form W-9 Collection and 1099 reporting
• Call Center support 
• Financial reporting and budgeting

Supplemental Rate Payments for Family Child Providers

FoundationCCC partnered with the California Department of Social Services (CDSS) to provide funding to help stabilize family child care providers as they recovered from the pandemic. FoundationCCC quickly mobilized call center and finance staff to sanitize provider data, collect W-9 forms, handle 35,000 inbound calls, facilitate eligibility reviews through system integrations, and perform outreach regarding uncashed checks and deadlines.

On behalf of CDSS, FoundationCCC disbursed over 20,000 check/ACH payments totaling $13 million per month. To date, $116,390,500 in financial support has been disbursed to over 22,800 California family child care home providers.