Our WorkSystem SupportSustaining Systemwide InfrastructureStudent-Centered Design LabPast Projects and Research Reports

Past Projects and Research Reports

Designing better student experiences—starting with students, expanding to everyone

Our projects show how design research translates into measurable improvements for California Community College students. Each case study reflects close collaboration with system partners, campus leaders, and students to reimagine the experience from first application to completion.

Our projects show how design research translates into measurable improvements for students and the partners who serve them. Each case study reflects close collaboration with system partners, campus leaders, and students to reimagine the experience from first application to completion.

While our early work focused on the student journey, today our portfolio includes projects that improve accessibility, communication, and service design for a range of users—from administrators and educators to external stakeholders.

Student Journey to Success Project

Student Journey Project

Mapped student experiences across onboarding and enrollment, identifying key friction points and co-designing new solutions with students and staff.

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Case Study: California College Promise Grant (CCPG)

Redesigned the financial aid application to increase accessibility and completion rates. Co-created with students, tested in multiple languages, and aligned with equity and compliance standards. This work has informed how we evaluate and simplify other complex processes across the system.

KEY OUTCOMES

  • Simplified two-page application (English and Spanish)
  • Improved clarity and completion rates
  • Launch of accessible PDFs with plans for digital integration
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Interested in learning more?

These reports and case studies demonstrate how student-centered design improves experiences across any audience or organization. Let’s discuss how this approach could work for you.

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