Community Engagement and Outreach Services
Call Center Impact
1M community members
connected to state benefits or information since 2020.
400 remote center staff members
Technical Assistance & Community Outreach
FoundationCCC provides critical support to ensure that state, federal and philanthropic investments have the greatest impact possible on traditionally underserved communities, and help build a more just and equitable California.
FoundationCCC partners with State agencies to support the equitable and efficient administration of benefits to specific populations, including payment disbursement and high-touch support, or case management.
The Payment Distribution team consists of a manager, accountants, coordinators, and accounts payable specialists who assist with large quantities of payment distributions to state agencies. All are highly capable professionals able to handle contracts with budgets of $1 billion+ and data management of 27,000+ providers.
Payment Processing Services
Distributes payments quickly and efficiently
Offers direct deposits
Holistic approach to aid distribution
Operational and financial expertise
Supplemental Rate Payments for Family Child Providers
FoundationCCC partnered with the California Department of Social Services (CDSS) to provide funding to help stabilize family child care providers as they recovered from the pandemic. FoundationCCC quickly mobilized call center and finance staff to sanitize provider data, collect W-9 forms, handle 35,000 inbound calls, facilitate eligibility reviews through system integrations, and perform outreach regarding uncashed checks and deadlines.
On behalf of CDSS, FoundationCCC disbursed over 20,000 check/ACH payments totaling $13 million per month. To date, $116,390,500 in financial support has been disbursed to over 22,800 California family child care home providers.