Our WorkCommunity ImpactConnecting Californians with ResourcesCommunity Engagement and Outreach Services

Community Engagement and Outreach Services

Supporting the communities our colleges serve.

FoundationCCC is committed to community engagement and outreach services as part of its mission to support California’s community colleges and the communities they serve. By working closely with local stakeholders and listening to the needs of community members, FoundationCCC is helping to build more inclusive and equitable communities across California.

Call Center & Outreach Services

The multilingual Community Impact Call Center is an essential resource for California residents, particularly those from disadvantaged and low-income communities, who may face barriers to accessing critical information about statewide programs and resources. The call center serves as a hub and trusted source for providing up-to-date information and connecting California residents with resources and services that can improve their lives.

Call Center Services

  • Inbound hotline services

  • Outbound calling campaigns

  • Webchat with live agent

  • Email and phone surveys

  • Case management

Call Center Impact

  • 1M community members

    connected to state benefits or information since 2020.

  • 400 remote center staff members

    across California.

Technical Assistance & Community Outreach

FoundationCCC provides critical support to ensure that state, federal, and philanthropic investments have the greatest impact possible on traditionally underserved communities, and help build a more just and equitable California.

Payment Processing

FoundationCCC partners with State agencies to support the equitable and efficient administration of benefits to specific populations, including payment disbursement and high-touch support, or case management.

The Payment Distribution team consists of a manager, accountants, coordinators, and accounts payable specialists who assist with large quantities of payment distributions to state agencies. All are highly capable professionals able to handle contracts with budgets of $1 billion+ and data management of 27,000+ providers.

Payment Processing Services

  • Distributes payments quickly and efficiently

  • Offers direct deposits

  • Holistic approach to aid distribution

  • Operational and financial expertise

Project Spotlight

Supplemental Rate Payments for Family Child Providers

FoundationCCC partnered with the California Department of Social Services (CDSS) to provide funding to help stabilize family child care providers as they recovered from the pandemic. FoundationCCC quickly mobilized call center and finance staff to sanitize provider data, collect W-9 forms, handle 35,000 inbound calls, facilitate eligibility reviews through system integrations, and perform outreach regarding uncashed checks and deadlines.

On behalf of CDSS, FoundationCCC disbursed over 20,000 check/ACH payments totaling $13 million per month. To date, $116,390,500 in financial support has been disbursed to over 22,800 California family child care home providers.